The CMA Consumer Protection and Enforcement Regime Summit

The First Summit on the CMA’s New Consumer Enforcement Powers Granted Under the DMCC Act.

In Person | 22nd May 2025 | Central London

Complimentary Attendance for In-House Counsel

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Agenda

Registration
9.00am

Chairperson's Opening Remarks
9.30am

Angelique Bret, Partner
Pinsent Masons

Keynote: Updates from the CMA on the Consumer Protection Landscape
9.40am

George Lusty, Interim Executive Director for Consumer Protection and Markets
Competition and Markets Authority (CMA)

Navigating the Augmented Investigations and Market Studies Process
10.15am

  • Key changes and interactions with the CMA’s expanded consumer protection powers
  • Handling increased data requests and the implications for business compliance
  • Understanding timelines, remedies, and enforcement measures originating in market studies
  • Strategies for anticipating and managing CMA interventions

Rona Bar-Isaac, Partner, Head of Competition, Co-Head of Retail & Consumer Sector
Addleshaw Goddard

Leonidas Theodosiou , Partner
Morgan, Lewis & Bockius

Helen Crossley, Of Counsel
Linklaters

Networking & Refreshment Break
11.00am

Managing Common Infringements of Consumer Protection Law
11.20am

  • Overview of the CMA's new powers to impose financial penalties for consumer law breaches
  • Preparing for CMA orders for corrective action and compensation
  • Practices under scrutiny such as pricing transparency and subscription traps
  • Dealing with misleading advertising claims and product misrepresentations
  • Practical guidance on aligning marketing practices with consumer law
  • The role of competition law in addressing unfair business practices

Neil Baylis, Partner
CMS

Michael Grenfell, Partner
Clifford Chance

Tim Blanchard, Partner
Slaughter and May

Understanding International Trends in Consumer Protection
12.05pm

  • Perspectives from consumer enforcement at the European Commission and from other jurisdictional regulators
  • Preparing multi-national clients to navigate a global landscape of consumer protection
  • Understanding jurisdictional nuances

Nafees Saeed, Partner
Weil (UK)

Networking & Lunch Break
12.50pm

Analysing Digital Markets and Other Sectors Likely to be Investigated
2.00pm

  • What is substantively covered by the Act?
  • How digital markets and online platforms are shaping new consumer protection challenges
  • CMA’s focus on tackling misleading environmental claims and greenwashing
  • Consumer protection in the age of AI and digital data exploitation
  • Online choice architecture

Tom Smith, Partner
Geradin Partners

Cat Greenwood-Smith, Partner
Freshfields Bruckhaus Deringer

David Little, Partner
Latham & Watkins

Jackie Holland, Partner
Cleary Gottlieb

Exploring Litigation Arising from Consumer Protection Claims
2.45

  • Trends in private enforcement and collective redress actions 
  • Managing litigation risks stemming from consumer protection breaches 
  • The role of competition law in consumer protection claims 
  • Practical advice for defending or initiating consumer protection litigation 
  • Navigating jurisdictional challenges in cross–border consumer claims 

Adele Behles, Associate
Willkie (UK)

Sarah Houghton, Partner
Mishcon de Reya

Jonathan Kirk KC, Barrister
Gough Square Chambers

Networking & Refreshment Break
3.30pm

An In-House View of the Practical Challenges of the New Enforcement Powers
3.50pm

  • How in–house legal teams are adapting to the expanded regulatory landscape 
  • Strategies for integrating consumer protection compliance into corporate risk management 
  • Managing internal investigations and regulatory reporting 
  • Preparing for regulatory engagement: collaboration between legal and compliance teams 
  • Balancing commercial objectives with consumer law obligations 

Pollyanna Tassell, Head of Legal
Carwow

Sarah Turnbull, Senior Legal Counsel
Three UK

Insights and Perspectives from The Sectoral Regulators
4.35pm

  • How inter-regulatory cooperation augments consumer protection
  • Best practices in responding to inquiries from multiple regulators
  • Sector–specific consumer protection priorities and differences in enforcement
  • The role of technology in regulatory investigations and enforcement

Wendy Martin, Director
National Trading Standards

Chairperson's Closing Remarks
5.20pm

Angelique Bret, Partner
Pinsent Masons

9.00am
Registration
9.30am
Chairperson's Opening Remarks
Angelique Bret - Partner - Pinsent Masons
9.40am
Keynote: Updates from the CMA on the Consumer Protection Landscape
George Lusty - Interim Executive Director for Consumer Protection and Markets - Competition and Markets Authority (CMA)
10.15am
Navigating the Augmented Investigations and Market Studies Process
  • Key changes and interactions with the CMA’s expanded consumer protection powers
  • Handling increased data requests and the implications for business compliance
  • Understanding timelines, remedies, and enforcement measures originating in market studies
  • Strategies for anticipating and managing CMA interventions
Rona Bar-Isaac - Partner, Head of Competition, Co-Head of Retail & Consumer Sector - Addleshaw Goddard
Leonidas Theodosiou - Partner - Morgan, Lewis & Bockius
Helen Crossley - Of Counsel - Linklaters
11.00am
Networking & Refreshment Break
11.20am
Managing Common Infringements of Consumer Protection Law
  • Overview of the CMA's new powers to impose financial penalties for consumer law breaches
  • Preparing for CMA orders for corrective action and compensation
  • Practices under scrutiny such as pricing transparency and subscription traps
  • Dealing with misleading advertising claims and product misrepresentations
  • Practical guidance on aligning marketing practices with consumer law
  • The role of competition law in addressing unfair business practices
Neil Baylis - Partner - CMS
Michael Grenfell - Partner - Clifford Chance
Tim Blanchard - Partner - Slaughter and May
12.05pm
Understanding International Trends in Consumer Protection
  • Perspectives from consumer enforcement at the European Commission and from other jurisdictional regulators
  • Preparing multi-national clients to navigate a global landscape of consumer protection
  • Understanding jurisdictional nuances
Nafees Saeed - Partner - Weil (UK)
12.50pm
Networking & Lunch Break
2.00pm
Analysing Digital Markets and Other Sectors Likely to be Investigated
  • What is substantively covered by the Act?
  • How digital markets and online platforms are shaping new consumer protection challenges
  • CMA’s focus on tackling misleading environmental claims and greenwashing
  • Consumer protection in the age of AI and digital data exploitation
  • Online choice architecture
Tom Smith - Partner - Geradin Partners
Cat Greenwood-Smith - Partner - Freshfields Bruckhaus Deringer
David Little - Partner - Latham & Watkins
Jackie Holland - Partner - Cleary Gottlieb
2.45
Exploring Litigation Arising from Consumer Protection Claims
  • Trends in private enforcement and collective redress actions 
  • Managing litigation risks stemming from consumer protection breaches 
  • The role of competition law in consumer protection claims 
  • Practical advice for defending or initiating consumer protection litigation 
  • Navigating jurisdictional challenges in cross–border consumer claims 
Adele Behles - Associate - Willkie (UK)
Sarah Houghton - Partner - Mishcon de Reya
Jonathan Kirk KC - Barrister - Gough Square Chambers
3.30pm
Networking & Refreshment Break
3.50pm
An In-House View of the Practical Challenges of the New Enforcement Powers
  • How in–house legal teams are adapting to the expanded regulatory landscape 
  • Strategies for integrating consumer protection compliance into corporate risk management 
  • Managing internal investigations and regulatory reporting 
  • Preparing for regulatory engagement: collaboration between legal and compliance teams 
  • Balancing commercial objectives with consumer law obligations 
Pollyanna Tassell - Head of Legal - Carwow
Sarah Turnbull - Senior Legal Counsel - Three UK
4.35pm
Insights and Perspectives from The Sectoral Regulators
  • How inter-regulatory cooperation augments consumer protection
  • Best practices in responding to inquiries from multiple regulators
  • Sector–specific consumer protection priorities and differences in enforcement
  • The role of technology in regulatory investigations and enforcement
Wendy Martin - Director - National Trading Standards
5.20pm
Chairperson's Closing Remarks
Angelique Bret - Partner - Pinsent Masons

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Contact Us

Speaker

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