The Consumer Protection and Enforcement Summit

Registration
9.00am

Chair's Opening Remarks
9.30am

Keynote: Updates from the CMA on the Consumer Protection Landscape
9.40am

Navigating the Augmented Investigations and Market Studies Process
10.15am

• Key changes and interactions with the CMA’s expanded consumer protection powers
• Handling increased data requests and the implications for business compliance
• Understanding timelines, remedies, and enforcement measures originating in market studies
• Strategies for anticipating and managing CMA interventions

Networking & Refreshment Break
11.00am

Managing Common Infringements of Consumer Protection Law
11.20am

• Overview of the CMA's new powers to impose financial penalties for consumer law breaches
• Preparing for CMA orders for corrective action and compensation
• Practices under scrutiny such as pricing transparency and subscription traps
• Dealing with misleading advertising claims and product misrepresentations
• Practical guidance on aligning marketing practices with consumer law
• The role of competition law in addressing unfair business practices

Digital Markets and Other Sectors Likely to be Investigated
12.05pm

• What is substantively covered by the Act?
• How digital markets and online platforms are shaping new consumer protection challenges
• CMA’s focus on tackling misleading environmental claims and greenwashing
• Consumer protection in the age of AI and digital data exploitation
• Online choice architecture

Networking & Lunch Break
12.50pm

Exploring Litigation Arising from Consumer Protection Claims
2.00pm

• Trends in private enforcement and collective redress actions 
• Managing litigation risks stemming from consumer protection breaches 
• The role of competition law in consumer protection claims 
• Practical advice for defending or initiating consumer protection litigation 
• Navigating jurisdictional challenges in cross–border consumer claims 

An In-House View at the Practical Challenges of the New Enforcement Powers
2.45pm

• How in–house legal teams are adapting to the expanded regulatory landscape 
• Strategies for integrating consumer protection compliance into corporate risk management 
• Managing internal investigations and regulatory reporting 
• Preparing for regulatory engagement: collaboration between legal and compliance teams 
• Balancing commercial objectives with consumer law obligations 

Networking & Refreshment Break
3.30pm

Insights and Perspectives from The Sectoral Regulators
3.50pm

• How inter-regulatory cooperation augments consumer protection
• Best practices in responding to inquiries from multiple regulators
• Sector–specific consumer protection priorities and differences in enforcement
• The role of technology in regulatory investigations and enforcement

Understanding International Trends in Consumer Protection
4.35pm

• Perspectives from consumer enforcement at the European Commission and from other jurisdictional regulators
• Preparing multi-national clients to navigate a global landscape of consumer protection
• Understanding jurisdictional nuances

Chair's Closing Remarks
5.20pm