TL4
Virtual

“Yo, I’ll Tell You What I Want, What I Really, Really Want …”

01 Dec 2021

Location: 1-2.00 PM UK Time | Virtual Event (ZOOM)
Members: FREE - Book by 01 Dec
Non Members: Register in Menu Above & Attend FREE of Charge - Book by 01 Dec

“Yo, I’ll Tell You What I Want, What I Really, Really Want …”

Highlights

Being a lawyer in private practice takes a lot of skill and hard work.  We all studied hard, we trained hard and now we work hard.  We strive to achieve high standards of legal skill, matter strategy and team management.  And at the heart of everything we do is our clients.  Clients come to us every day with different issues and requests.  No client is identical to another – they all have slightly different outlooks, motivations, objectives and budgets.  Two things that they all have in common is that they all want a legal service that meets their needs and they all have a lot of law firms to choose from.  How do you ensure that you are (and you stay) the chosen one?   

Join us for a practical and interactive session where our panel will provide their insights on what clients want (and what they don't want) from their legal service providers.  

Donna Newman
Partner
Stephenson Harwood

Donna has experience in a broad range of commercial disputes with a particular focus on banking, investment and finance disputes.

She has considerable experience of advising on complex, high value disputes often with an international element. Donna acts regularly both for and against banks and other financial institutions and is well versed in both High Court litigation and international arbitration.


Donna Newman
Donna Newman Partner
Stephenson Harwood
Jo Jones
Senior Associate
Stephenson Harwood

Jo has acted on a wide range of disputes for corporates, airlines, financial institutions, and professional service providers, including auditors and accountancy firms. She has also worked as in house legal counsel for a major UK airline and bank.

Jo has had experience of both High Court litigation and international arbitration before the International Chamber of Commerce, London Court of International Arbitration and Stockholm Chamber of Commerce. She has advised clients on a broad range of disputes ranging from enforcement action to breach of contract and debt recovery claims. Jo also has experience of alternative dispute resolution procedures, including mediation as well.

“I was impressed with Jo’s quality of work and her ability to pick up all the key points, in a complex matter, quickly. Jo is also a joy to work with and wins over, with consummate ease, one’s trust that she has everything under control. Jo is an asset to Stephenson Harwood and she has a very bright future ahead of her.”


Jo Jones
Jo Jones Senior Associate
Stephenson Harwood
Emily Morton
Head of Legal
Principality Building Society

Emily Morton
Emily Morton Head of Legal
Principality Building Society
Soumya Banerjee
Executive Vice President – Legal
Yes Bank

Soumya Banerjee
Soumya Banerjee Executive Vice President – Legal
Yes Bank
Lara Oyesanya
Group General Counsel
WorldRemit

Lara Oyesanya
Lara Oyesanya Group General Counsel
WorldRemit
Paul Merrett
Managing Legal Counsel, HPC Construction
EDF Energy

Paul Merrett
Paul Merrett Managing Legal Counsel, HPC Construction
EDF Energy

Agenda

12.55 UK Time
Audience Login
13.00 UK Time
Chairs' Welcome and Introduction
Speakers:
Donna Newman - Partner - Stephenson Harwood
Jo Jones - Senior Associate - Stephenson Harwood
13.01 UK Time
What clients want (and what they don't want) from their legal service providers
  • What are clients' main priorities when seeking legal services?
  • What do clients really want from their lawyers?
  • What do clients tend to find annoying/irritating?
  • What are the key areas where every law firm can improve? 
  • When do clients experience that “Wow” factor with legal services?
  • What would make a client stop using a law firm? 
Speakers:
Donna Newman - Partner - Stephenson Harwood
Jo Jones - Senior Associate - Stephenson Harwood
Emily Morton - Head of Legal - Principality Building Society
Soumya Banerjee - Executive Vice President – Legal - Yes Bank
Lara Oyesanya - Group General Counsel - WorldRemit
Paul Merrett - Managing Legal Counsel, HPC Construction - EDF Energy
14.00 UK Time
Close of Event

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Contact Us

If you are interested in this event and would like some more information before making your decision to attend please contact Anita on or email anita@thoughtleaders4.com